FAQs
NEED HELP? Give one of our friendly team a call on 0800 774 822
Does Roman Blinds Direct produce curtains or other types of blinds?
Yes we do!!. We can supply Curtains, Venetian blinds and Roller blinds in a range of styles and fabrics as well as special options such as blackout blinds.
Can I see a sample of the fabric rather than just looking at the pictures?
Yes, you can order up to six free fabric samples from our website, and they will be delivered to you. The samples are yours to keep even if you do not make an order. If you are nearby our Hamilton showroom, you can also pop in and look at fabrics there. Please click here to read more about our free sample offer.
How long does it take to receive my blinds?
We aim to meet a three-four week delivery schedule which includes making your blinds to order and delivery time. On occasions, this timeframe may be longer, but we will endeavour to let you know if this will be the case. Please click here to view our delivery policy.
Can I send my blinds back if I don’t like them?
Unfortunately, we only accept returns if goods are faulty or were damaged prior to or during delivery. Please choose carefully as we cannot refund blinds simply because you no longer like the fabric. Call us on our freephone 0800 774 822 and we will work with you to put the situation right. Please click here to view our returns policy.
I’m not sure how to measure my windows or install my blinds. Can you help?
We have step by step guides on the website for both measuring windows to ensure the perfect fit and installing your blinds once you have received them.
I have received my blind but I think I want to change the control side. Can I do this?
Of course. Simply follow our step-by-step guide
I’m still stuck on measuring or installing. Help!
If you need extra help give us a call. 0800 774 822 Our friendly team will help you out with any problems.
Do you accept international orders?
Yes, however, delivery costs for these orders need to be calculated separately.
How do I know my details are secure?
We value people’s privacy. Please click here to view our privacy policy.
Will I save money by buying online?
As the manufacturer, we are able to offer our service direct to you. That means there is no retail store and no middle man. This simply means that you will save money when you DIY, at least 30%.
Are there any extra costs?
We include freight, GST and all accessories to allow you to fit your blinds. If you wish to have more specialised features such as brass fittings or other types of accessories , you can give us a call on 0800 774 822 and we can assist you. These costs would be additional. You may prefer to hire a professional installer, this will be at your own cost.
Who do I get to install my blinds?
We suggest using the following companies (at your own expense) House Doctor, Green Acres, Hire-a-Hubby or find a local builder in the Yellow Pages